DELIVERY TERMS AND CONDITIONS

1. DELIVERY INFORMATION

Delivery orders are accepted every business day by 4:00 p.m and from 4:00 p.m. – 10:00 a.m., before holidays by 3:00 p.m and from 3:00 p.m. – 10:00 a.m.

Delivery of goods in Riga (Riga, Mārupe, Ulbroka, Saurieši, Valdlauči, Piņķi, Salaspils) is performed every day from 9:00 a.m. – 5:00 p.m.

Deliveries of goods to the REGIONS OF LATVIA shall be performed in accordance with the delivery schedule, on business days from 8:00 a.m. – 5:00 p.m

Maximum delivery time is 7 business days

Region

Route

Day/time of order submission

Delivery day

KURZEME 1 Jaunpils, Brocēni, Saldus, Skrunda, Aizpute,
Grobiņa, Liepāja, Vaiņode
TUESDAY by 10:00 a.m.
THURSDAY by 10:00 a.m.
WEDNESDAY,
FRIDAY
KURZEME 2 Jūrmala, Tukums, Talsi, Kuldīga,
Ventspils
MONDAY by 10:00 a.m.
WEDNESDAYS by 10:00 a.m.
TUESDAY,
THURSDAY
VIDZEME 1 Ādaži, Baltezers, Carnikava, Saulkrasti,
Salacgrīva, Zaķumuiža, Sigulda,
Līgatne, Cēsis, Valmiera, Smiltene,
Limbaži, Rūjiena, Valka, 
TUESDAY by 10:00 a.m.
THURSDAY by 10:00 a.m.
WEDNESDAY,
FRIDAY
VIDZEME 2 Ķegums, Lielvārde, Pļaviņas, Madona,
Gulbene, Alūksne, Ape
FRIDAY by 10:00 a.m.
TUESDAY by 10:00 a.m.
MONDAY,
WEDNESDAY
ZEMGALE Ķekava, Baloži, Olaine, Jelgava, Dobele, Bauska,
Iecava, Eleja
MONDAY by 4:00 p.m.
WEDNESDAY by 4:00 p.m.
TUESDAY,
THURSDAY
LATGALE Salaspils, Ogre, Ķegums, Lielvārde, Aizkraukle,
Jēkabpils, Līvāni, Daugavpils, Rēzekne
MONDAY by 10:00 a.m.
WEDNESDAY by 10:00 a.m.
TUESDAY,
THURSDAY

FREE DELIVERY: To contractual customers (regular customers of AM Furnitūra, with whom co-operation contracts have been concluded).

2. GOOD TO KNOW

1. Unloading of consignments at the premises of the customer:

The unloading of such consignments shall be ensured by the customer:

  • Accessories (weight<30kg.)
  • Laminate (including table surfaces, wall panels)
  • Furniture details
  • Sliding doors
  • Long sized goods (the length exceeds 1 m)

2. Delivery of goods is planned to the door of the home at the address indicated in the order (home, not apartment, namely not to A. Deglava iela 8-25, but to A. Deglava iela 8 only)

3. The customer may pay for the consignment:

  • At the moment of receipt of the package in cash (after making the payment, the courier shall issue the source documents of the purchase — a cash register receipt for the receipt of cash and an invoice for the goods). Please prepare the exact sum of money.
  • SWEDBANK fast payment;
  • Transfer to the bank account;
  • Overpayment (regular customers of AM Furnitūra, with whom co-operation contracts have been concluded).

4. The customer must sign one of 3 copies of the invoice and submit it to the courier.

5. The packaging materials are the property of the customer – do not leave them in the vehicle of the courier!

3. RETURNS OF GOODS AND RIGHT OF WITHDRAWAL

We accept complaints for damaged or undelivered goods: WITHIN 7 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT.

The return of the goods shall be performed WITHIN 14 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT

We accept complaints regarding:

  • Broken, damaged packaging and goods
  • Wet package and goods
  • Undelivered consignment
  • Delivery of inappropriate goods
  • Consignment damaged during delivery (fallen over, non-fastened, etc.)

Procedure for the submission of a complaint:

  • Inform the driver;
  • Make a note in the invoice;
  • Take photographs of the damaged goods;
  • Inform AM FURNITŪRA SIA by sending your complaint to the e-mail, and attaching the images of the damaged goods to your e-mail.