DELIVERY TERMS AND CONDITIONS

1. DELIVERY INFORMATION

Delivery orders are accepted every business day by 4:00 p.m and from 4:00 p.m. – 10:00 a.m., before holidays by 3:00 p.m and from 3:00 p.m. – 10:00 a.m.

Delivery of goods in Riga (Riga, Mārupe, Ulbroka, Saurieši, Valdlauči, Piņķi, Salaspils) is performed every day from 9:00 a.m. – 5:00 p.m.

Deliveries of goods to the REGIONS OF LATVIA shall be performed in accordance with the delivery schedule, on business days from 8:00 a.m. – 5:00 p.m

Maximum delivery time is 7 business days

Region	Route	Day/time of order submission	Delivery day
KURZEME 1	Jaunpils, Brocēni, Saldus, Skrunda, Aizpute, Grobiņa, Liepāja, Vaiņode	TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m.	WEDNESDAY, FRIDAY
KURZEME 2	Jūrmala, Tukums, Talsi, Kuldīga, Ventspils	MONDAY by 10:00 a.m. WEDNESDAYS by 10:00 a.m.	TUESDAY, THURSDAY
VIDZEME 1	Ādaži, Baltezers, Carnikava, Saulkrasti, Salacgrīva, Zaķumuiža, Sigulda, Līgatne, Cēsis, Valmiera, Smiltene, Limbaži, Rūjiena, Valka,	TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m.	WEDNESDAY, FRIDAY
VIDZEME 2	Ķegums, Lielvārde, Pļaviņas, Madona, Gulbene, Alūksne, Ape	FRIDAY by 10:00 a.m. TUESDAY by 10:00 a.m.	MONDAY, WEDNESDAY
ZEMGALE	Ķekava, Baloži, Olaine, Jelgava, Dobele, Bauska, Iecava, Eleja	MONDAY by 4:00 p.m. WEDNESDAY by 4:00 p.m.	TUESDAY, THURSDAY
LATGALE	Salaspils, Ogre, Ķegums, Lielvārde, Aizkraukle, Jēkabpils, Līvāni, Daugavpils, Rēzekne	MONDAY by 10:00 a.m. WEDNESDAY by 10:00 a.m.	TUESDAY, THURSDAY

FREE DELIVERY: To contractual customers (regular customers of AM Furnitūra, with whom co-operation contracts have been concluded).

2. GOOD TO KNOW

1. Unloading of consignments at the premises of the customer:

The unloading of such consignments shall be ensured by the customer:

• Accessories (weight<30kg.)
• Laminate (including table surfaces, wall panels)
• Furniture details
• Sliding doors
• Long sized goods (the length exceeds 1 m)

2. Delivery of goods is planned to the door of the home at the address indicated in the order (home, not apartment, namely not to A. Deglava iela 8-25, but to A. Deglava iela 8 only)

3. The customer may pay for the consignment:

• At the moment of receipt of the package in cash (after making the payment, the courier shall issue the source documents of the purchase — a cash register receipt for the receipt of cash and an invoice for the goods). Please prepare the exact sum of money.
• SWEDBANK fast payment;
• Transfer to the bank account;
• Overpayment (regular customers of AM Furnitūra, with whom co-operation contracts have been concluded).

4. The customer must sign one of 3 copies of the invoice and submit it to the courier.

5. The packaging materials are the property of the customer – do not leave them in the vehicle of the courier!

3. RETURNS OF GOODS AND RIGHT OF WITHDRAWAL

We accept complaints for damaged or undelivered goods: WITHIN 7 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT.

The return of the goods shall be performed WITHIN 14 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT

We accept complaints regarding:

• Broken, damaged packaging and goods
• Wet package and goods
• Undelivered consignment
• Delivery of inappropriate goods
• Consignment damaged during delivery (fallen over, non-fastened, etc.)

Procedure for the submission of a complaint:

• Inform the driver;
• Make a note in the invoice;
• Take photographs of the damaged goods;
• Inform AM FURNITŪRA SIA by sending your complaint to the e-mail, and attaching the images of the damaged goods to your e-mail.