DELIVERY TERMS AND CONDITIONS

DELIVERY INFORMATION

When ordering an AM Furnitūra item with a courier, deliveries shall be divided into two parts -

• Riga deliveries – every working day
• Regional deliveries - twice a week (see Table below)

Deliveries shall be made to the relevant address, working days, period from 09:00 until 17:00. Half an hour before delivery, the courier will inform you of the delivery time.

Limits:

• The supply of goods is intended to reach the home door, at the address indicated in the order (home, not apartment, i.e. until A. Deglava Street 8-25, but only up to A. Deglav Street 8.)
• Delivery of goods takes place every working day from 9:00 – 17:00;
• No stacker services are provided

We shall not ensure the unloading and further movement of goods, if in the consignment:

• A unit weight of more than 30 kg;

• One of the edges of the consignment exceeds 100 cm (not applicable to caps and similar goods);
• Laminate, tabletop, wall panels;
• Large-gauge goods (sliding doors for furniture, etc.) then unloading is provided by the customer to whom the consignment is addressed

If the customer needs a non-sequential service, regardless of the order price volume, the delivery fee is EUR 20 + VAT.

Region	Route	Day/time of order submission	Delivery day
KURZEME 1	Jaunpils, Brocēni, Saldus, Skrunda, Aizpute, Grobiņa, Liepāja, Vaiņode	TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m.	WEDNESDAY, FRIDAY
KURZEME 2	Jūrmala, Tukums, Talsi, Kuldīga, Ventspils	MONDAY by 10:00 a.m. WEDNESDAYS by 10:00 a.m.	TUESDAY, THURSDAY
VIDZEME 1	Ādaži, Baltezers, Carnikava, Saulkrasti, Salacgrīva, Zaķumuiža, Sigulda, Līgatne, Cēsis, Valmiera, Smiltene, Limbaži, Rūjiena, Valka,	TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m.	WEDNESDAY, FRIDAY
VIDZEME 2	Ķegums, Lielvārde, Pļaviņas, Madona, Gulbene, Alūksne, Ape	FRIDAY by 10:00 a.m. TUESDAY by 10:00 a.m.	MONDAY, WEDNESDAY
ZEMGALE	Ķekava, Baloži, Olaine, Jelgava, Dobele, Bauska, Iecava, Eleja	MONDAY by 4:00 p.m. WEDNESDAY by 4:00 p.m.	TUESDAY, THURSDAY
LATGALE	Salaspils, Ogre, Ķegums, Lielvārde, Aizkraukle, Jēkabpils, Līvāni, Daugavpils, Rēzekne	MONDAY by 10:00 a.m. WEDNESDAY by 10:00 a.m.	TUESDAY, THURSDAY

DELIVERY COSTS

Riga and Riga districts :

• Furniture - EUR 10
• Panel materials and manufacturing products - 20 EUR
• Loader services - 8 EUR (available only in Riga and Riga districts)

Other territory of Latvia:

• Furniture - EUR 10
• Panel materials and manufacturing products - EUR 20
• Loader services outside of Riga are not provided

Prices are indicated without VAT.

RETURNS OF GOODS AND RIGHT OF WITHDRAWAL

We accept complaints for damaged or undelivered goods: WITHIN 7 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT.

The return of the goods shall be performed WITHIN 14 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT

We accept complaints regarding:

• Broken, damaged packaging and goods
• Wet package and goods
• Undelivered consignment
• Delivery of inappropriate goods
• Consignment damaged during delivery (fallen over, non-fastened, etc.)

Procedure for the submission of a complaint:

• Inform the driver;
• Make a note in the invoice;
• Take photographs of the damaged goods;
• Inform AM FURNITŪRA SIA by sending your complaint to the e-mail, and attaching the images of the damaged goods to your e-mail.