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DELIVERY TERMS AND CONDITIONS
1. DELIVERY INFORMATION
Delivery orders are accepted every business day by 4:00 p.m and from 4:00 p.m. – 10:00 a.m., before holidays by 3:00 p.m and from 3:00 p.m. – 10:00 a.m.
Delivery of goods in Riga (Riga, Mārupe, Ulbroka, Saurieši, Valdlauči, Piņķi, Salaspils) is performed every day from 9:00 a.m. – 5:00 p.m.
Deliveries of goods to the REGIONS OF LATVIA shall be performed in accordance with the delivery schedule, on business days from 8:00 a.m. – 5:00 p.m
Maximum delivery time is 7 business days
|
Region |
Route |
Day/time of order submission |
Delivery day |
|---|---|---|---|
| KURZEME 1 | Jaunpils, Saldus, Skrunda, Aizpute, Grobiņa, Liepāja, Vaiņode |
TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m. |
WEDNESDAY, FRIDAY |
| KURZEME 2 | Jūrmala, Tukums, Talsi, Kuldīga, Ventspils |
MONDAY by 10:00 a.m. WEDNESDAYS by 10:00 a.m. |
TUESDAY, THURSDAY |
| VIDZEME 1 | Ādaži, Baltezers, Carnikava, Saulkrasti, Salacgrīva, Zaķumuiža, Sigulda, Līgatne, Cēsis, Valmiera, Smiltene, Limbaži, Rūjiena, Valka, |
TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m. |
WEDNESDAY, FRIDAY |
| VIDZEME 2 | Ķegums, Lielvārde, Pļaviņas, Madona, Gulbene, Alūksne, Ape |
FRIDAY by 10:00 a.m. TUESDAY by 10:00 a.m. |
MONDAY, WEDNESDAY |
| ZEMGALE | Ķekava, Jelgava, Dobele, Bauska, Iecava |
MONDAY by 4:00 p.m. WEDNESDAY by 4:00 p.m. |
TUESDAY, THURSDAY |
| LATGALE | Ogre, Ķegums, Lielvārde, Aizkraukle, Jēkabpils, Daugavpils, Rēzekne |
MONDAY by 10:00 a.m. WEDNESDAY by 10:00 a.m. |
TUESDAY, THURSDAY |
2. DELIVERY COSTS
| Weight to (kg) | ZONE 1 | ZONE 2 | ZONE 3 |
|---|---|---|---|
| 1 | 5.00 | 3.30 | 5.90 |
| 3 | 5.00 | 4.05 | 7.08 |
| 5 | 5.00 | 4.80 | 8.30 |
| 10 | 5.00 | 6.40 | 11.15 |
| 15 | 5.00 | 6.90 | 12.00 |
| 20 | 5.00 | 7.50 | 12.80 |
| 25 | 5.00 | 8.50 | 15.00 |
| 30 | 5.00 | 9.70 | 17.00 |
| 50 | 6.50 | 12.60 | 21.15 |
| 75 | 8.50 | 15.70 | 25.60 |
| 100 | 8.50 | 19.20 | 30.60 |
| 150 | 11.00 | 25.80 | 40.70 |
| 200 | 11.00 | 29.80 | 47.80 |
| 300 | 11.00 | 33.70 | 54.80 |
| 1000 | 16.00 | 37.00 | 60.00 |
| 3000 | 19.00 | 40.00 | 66.00 |
| 5000 | 23.00 | 44.00 | 72.00 |
| 8000 | 27.00 | 48.00 | 79.00 |
| 10000 | 32.00 | 53.00 | 87.00 |
Prices are indicated in EUR, excluding VAT
ZONE 1: Rīga, Ulbroka, Valdlauči, Mārupe
ZONE 2: Aizkraukle, Alūksne, Balvi, Bauska, Cēsis, Daugavpils, Dobele, Gulbene, Jelgava, Jēkabpils, Jūrmala, Kuldīga, Krāslava, Liepāja, Ludza, Limbaži, Madona, Ogre, Preiļi, Rēzekne, Saldus, Sigulda, Talsi, Tukums, Valmiera, Valka, Ventspils, Carnikavas novads, Garkalnes novads, Inčukalna novads, Krimuldas novads, Ropažu novads, Sējas novads, Baloži (Titurga), Jaunciems, Jaunmārupe, Līči, Mucenieki, Priedkalne, Upeslejas, Upesciems, Saurieši, Ādažu Municipality, Babītes Municipality, Ķekavas Municipality, Mārupes Municipality, Olaines Municipality, Salaspils Municipality, Stopiņu Municipality.
ZONE 3: The remaining territory of Latvia.
FREE DELIVERY: To contractual customers (regular customers of AM Furnitūra, with whom co-operation contracts have been concluded).
3. GOOD TO KNOW
1. Unloading of consignments at the premises of the customer:
The unloading of such consignments shall be ensured by the customer:
- Accessories (weight<30kg.)
- Laminate (including table surfaces, wall panels)
- Furniture details
- Sliding doors
- Long sized goods (the length exceeds 1 m)
2. Delivery of goods is planned to the door of the home at the address indicated in the order (home, not apartment, namely not to A. Deglava iela 8-25, but to A. Deglava iela 8 only)
3. The customer may pay for the consignment:
- At the moment of receipt of the package in cash (after making the payment, the courier shall issue the source documents of the purchase — a cash register receipt for the receipt of cash and an invoice for the goods). Please prepare the exact sum of money.
- SWEDBANK fast payment;
- Transfer to the bank account;
- Overpayment (regular customers of AM Furnitūra, with whom co-operation contracts have been concluded).
4. The customer must sign one of 3 copies of the invoice and submit it to the courier.
5. The packaging materials are the property of the customer – do not leave them in the vehicle of the courier!
4. RETURNS OF GOODS AND RIGHT OF WITHDRAWAL
We accept complaints for damaged or undelivered goods: WITHIN 7 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT.
The return of the goods shall be performed WITHIN 14 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT
We accept complaints regarding:
- Broken, damaged packaging and goods
- Wet package and goods
- Undelivered consignment
- Delivery of inappropriate goods
- Consignment damaged during delivery (fallen over, non-fastened, etc.)
Procedure for the submission of a complaint:
- Inform the driver;
- Make a note in the invoice;
- Take photographs of the damaged goods;
- Inform AM FURNITŪRA SIA by sending your complaint to the e-mail, and attaching the images of the damaged goods to your e-mail.