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DELIVERY TERMS AND CONDITIONS
DELIVERY INFORMATION
When ordering an AM Furnitūra item with a courier, deliveries shall be divided into two parts -
- Riga deliveries – every working day
- Regional deliveries - twice a week (see Table below)
Deliveries shall be made to the relevant address, working days, period from 09:00 until 17:00. Half an hour before delivery, the courier will inform you of the delivery time.
Limits:
- The supply of goods is intended to reach the home door, at the address indicated in the order (home, not apartment, i.e. until A. Deglava Street 8-25, but only up to A. Deglav Street 8.)
- Delivery of goods takes place every working day from 9:00 – 17:00;
- No stacker services are provided
We shall not ensure the unloading and further movement of goods, if in the consignment:
-
A unit weight of more than 30 kg;
- One of the edges of the consignment exceeds 100 cm (not applicable to caps and similar goods);
- Laminate, tabletop, wall panels;
- Large-gauge goods (sliding doors for furniture, etc.) then unloading is provided by the customer to whom the consignment is addressed
If the customer needs a non-sequential service, regardless of the order price volume, the delivery fee is EUR 20 + VAT.
|
Region |
Route |
Day/time of order submission |
Delivery day |
|---|---|---|---|
| KURZEME 1 | Jaunpils, Brocēni, Saldus, Skrunda, Aizpute, Grobiņa, Liepāja, Vaiņode |
TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m. |
WEDNESDAY, FRIDAY |
| KURZEME 2 | Jūrmala, Tukums, Talsi, Kuldīga, Ventspils |
MONDAY by 10:00 a.m. WEDNESDAYS by 10:00 a.m. |
TUESDAY, THURSDAY |
| VIDZEME 1 | Ādaži, Baltezers, Carnikava, Saulkrasti, Salacgrīva, Zaķumuiža, Sigulda, Līgatne, Cēsis, Valmiera, Smiltene, Limbaži, Rūjiena, Valka, |
TUESDAY by 10:00 a.m. THURSDAY by 10:00 a.m. |
WEDNESDAY, FRIDAY |
| VIDZEME 2 | Ķegums, Lielvārde, Pļaviņas, Madona, Gulbene, Alūksne, Ape |
FRIDAY by 10:00 a.m. TUESDAY by 10:00 a.m. |
MONDAY, WEDNESDAY |
| ZEMGALE | Ķekava, Baloži, Olaine, Jelgava, Dobele, Bauska, Iecava, Eleja |
MONDAY by 4:00 p.m. WEDNESDAY by 4:00 p.m. |
TUESDAY, THURSDAY |
| LATGALE | Salaspils, Ogre, Ķegums, Lielvārde, Aizkraukle, Jēkabpils, Līvāni, Daugavpils, Rēzekne |
MONDAY by 10:00 a.m. WEDNESDAY by 10:00 a.m. |
TUESDAY, THURSDAY |
DELIVERY COSTS
Riga and Riga districts :
- Furniture - EUR 10
- Panel materials and manufacturing products - 20 EUR
- Loader services - 8 EUR (available only in Riga and Riga districts)
Other territory of Latvia:
- Furniture - EUR 10
- Panel materials and manufacturing products - EUR 20
- Loader services outside of Riga are not provided
Prices are indicated without VAT.
RETURNS OF GOODS AND RIGHT OF WITHDRAWAL
We accept complaints for damaged or undelivered goods: WITHIN 7 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT.
The return of the goods shall be performed WITHIN 14 DAYS AFTER THE RECEIPT OF THE CONSIGNMENT
We accept complaints regarding:
- Broken, damaged packaging and goods
- Wet package and goods
- Undelivered consignment
- Delivery of inappropriate goods
- Consignment damaged during delivery (fallen over, non-fastened, etc.)
Procedure for the submission of a complaint:
- Inform the driver;
- Make a note in the invoice;
- Take photographs of the damaged goods;
- Inform AM FURNITŪRA SIA by sending your complaint to the e-mail, and attaching the images of the damaged goods to your e-mail.